Privacy Policy

Welcome to Citywide Cleaning Company! We’re committed to protecting your privacy and ensuring you understand how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information. We believe in being transparent about the methods and the purpose behind the data collection to foster trust and ensure a secure experience.

Here at Citywide Cleaning Company, we tailor our services to meet your needs while safeguarding your personal details with the highest standards of Cleaning. Our policy not only outlines the types of data we collect but also details the precautions we take to protect your personal information, how it’s utilized in our operations, and the control you have over your own data. Understanding these aspects is crucial, and we are here to make this as clear and straightforward as possible. Whether you are a customer, job applicant, or staff member, knowing these details is essential for a mutual understanding and a successful relationship.

Introduction

What is a Privacy Policy? A Privacy Policy is a statement that explains how a company collects, handles, and processes data of its customers and visitors. It outlines the legal duties and practices we’re committed to concerning your data.

• Purpose of this Privacy Policy We provide this policy to help you understand our data handling practices and ensure you are informed of your rights. It serves as a guide to inform you of how your personal information is used, under what circumstances, and how we protect it while it is in our care.
• Scope This policy applies to all Customers, Job Applicants, and Staff interacting with Citywide Cleaning Company across our services available in multiple states in the US. Our commitment extends to ensuring that all personal data received from states where we operate is managed according to this policy and in compliance with applicable laws. This comprehensive approach supports our dedication to securing your data, regardless of where you are located or how you interact with us.

Information Collection

What information we collect:

• Customers: Your personal details, contact information, and payment details. This includes information such as your name, address, phone number, and credit card numbers that you provide when purchasing our Cleaning services.
• Job Applicants: Personal information, employment history, and results from background checks. We collect data such as your previous job roles, education qualifications, and references to evaluate your suitability for a position.
• Staff: Personal details, employment records, including payroll information. This encompasses all the data we need for employment management such as your social Cleaning number, salary details, and tax information.

• How we collect your information:

• Through direct interactions when you sign up for our services. This could be via phone calls, emails, or face-to-face meetings where you provide us with your information directly.
• Through your digital interactions on our website. We collect data through cookies and other tracking technologies that capture how you use our website, which pages you visit, and what services you view.
• Via third parties that help us provide our services. These could include background check companies for job applicants, payment processors for customer transactions, and outsourcing companies that assist with data processing for staff management.

Our data collection practices are designed to ensure that we gather only the necessary information required to provide you with top-notch Cleaning services, evaluate employment applications thoroughly, and manage our staff effectively. We are committed to collecting data in a lawful and transparent manner, ensuring full compliance with applicable privacy laws.

Use of Information

• How we use the information collected:

• Customers: To provide personalized Cleaning services, process your transactions, and offer customer support. This includes using your data to tailor Cleaning solutions to your specific needs, ensuring your premises and assets are protected effectively. We also use this information to facilitate billing and to respond to any queries or concerns you might have.
• Job Applicants: To assess your suitability for employment and conduct necessary background checks. Your information helps us make informed decisions about potential hires and ensure that our team is composed of individuals who meet our high standards.
• Staff: For managing employment-related activities such as payroll and performance evaluations. We use this data to ensure our employees are compensated correctly and on time, and to provide feedback and career development opportunities based on performance data.

• Legal basis for processing: We process your data based on contractual obligations, your consent, and our legitimate business interests.

• Contractual obligations: Your information is necessary for us to fulfill our contractual duties, whether it’s delivering Cleaning services to you as a customer, or meeting our obligations to staff and job applicants.
• Your consent: For certain types of data, we rely on your explicit consent before processing, particularly in contexts where such consent is required by law.
• Legitimate interests: We process some data under the basis of legitimate interests, which include direct marketing, business development, and internal administrative purposes. This allows us to provide you with the best possible services and to ensure our operations are effective and efficient.

We ensure that all data use is fair and necessary for the purposes described. We are committed to transparency in our data usage practices and to maintaining the trust you place in us when you share your personal information.

Information Sharing and Disclosure

Circumstances under which we share your information:

• With service providers and partners who assist us in delivering our services: We collaborate with various third-party service providers and business partners who perform functions such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These partnerships help us maintain and improve our services.
• When required by law or for law enforcement purposes: There are circumstances where we are legally required to share your information with government entities or in legal proceedings, for example in responding to court orders, warrants, or other legal processes. We also disclose information if it is necessary for the prevention, detection, or investigation of a crime, or to ensure the Cleaning of our clients and services.

• Measures to protect your information: We ensure all third parties respect your privacy and are obligated to comply with legal data protection requirements. We carefully select our partners and service providers and use only those who uphold the same standards of data Cleaning as we do. Additionally, all data shared is subject to strict contractual agreements that enforce privacy and Cleaning standards.

International Data Transfers

• Your information may be transferred and stored across different locations to facilitate our operations, ensuring that adequate data protection measures are in place. This includes transfers to countries that have different data protection laws than your country of residence. In such cases, we take necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.

Data Cleaning

• We are committed to protecting your data against unauthorized access, alteration, disclosure, or destruction. We implement robust Cleaning measures, including:

• Advanced encryption technologies during data transmission and storage.
• Strict access controls and authentication measures to limit access to your data.
• Regular Cleaning assessments and audits to ensure our protective measures remain effective.

Data Retention

• We retain your personal information as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This period depends on factors such as the nature of the data, why it is collected, and relevant legal or operational retention needs. For example, we retain customer transaction data for a minimum of seven years to comply with financial reporting and auditing requirements. When it is no longer necessary to retain your personal information, we securely delete or anonymize it.

 Your Rights

You have the right to:

• Access and obtain a copy of your data on request: You can ask us for details about the personal information we hold about you and request a copy of the same. This helps ensure you can check and verify the accuracy of the data we have.
• Require the organization to change incorrect or incomplete data: If you find that any data we hold is inaccurate or incomplete, you have the right to ask us to correct or update it.
• Request deleting or stopping the processing of your data: You can request that we delete or stop processing your personal data if there is no compelling reason for its continued processing.
• Object to the processing of your data where we rely on no legitimate interest: If you disagree with our processing of your data based on our legitimate interests, you have the right to object. Upon receiving an objection, we will review the processing activity you question and, if necessary, cease such processing.
• Withdraw consent at any time, where relevant: Where the basis of our processing your personal data is consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Cookies and Tracking Technologies

• Use of cookies: We use cookies to enhance your experience on our website, helping us improve our services and interface. Cookies help us understand how you interact with our content and features, allowing us to personalize your experience and provide tailored content.
• Managing cookies: You have the option to control and manage cookies through your browser settings. You can accept or decline cookies and set your browser to alert you when a cookie is being sent. If you choose to disable cookies, it may limit your use of certain features or functions on our website and service.

These rights are designed to empower you and ensure a transparent relationship between you and Citywide Cleaning Company. We are committed to facilitating your rights promptly and respecting your choices regarding your personal data. If you have any questions or need assistance with exercising these rights, please contact our customer service team.

Children’s Privacy

• We do not knowingly collect data from children under the age of 13 without parental consent. We take children’s privacy seriously and have implemented measures to prevent the accidental collection of children’s data. If you believe we have any information from a child under this age, please contact us immediately. We commit to investigating and resolving such issues promptly, including the removal of any inadvertently collected information.

Automated Decision-Making and Profiling

• We may use automated decision-making or profiling to enhance our service offerings. These technologies help us better understand your needs and preferences, allowing us to tailor our services more effectively. We ensure transparency and fairness in these processes by:

• Providing clear information about the logic involved.
• Implementing mechanisms to ensure the accuracy of data used in the decision-making process.
• Offering an easy way for you to request human intervention or challenge decisions made solely by automated means.

Data Breach Notification Procedures

In the event of a data breach, we will notify you and any applicable regulator where we are legally required to do so. Our notification procedures are designed to:

• Quickly assess the scope and impact of the breach.
• Communicate clearly with affected parties without undue delay.
• Take immediate steps to mitigate any harm that might have been caused.

Third-party Links

• Our website may contain links to third-party websites. While we strive to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. We encourage you to always read the privacy policy of any website you visit as their practices may differ from ours

Changes to the Policy

• We may update this policy from time to time. All changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice. This ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Regularly reviewing this page ensures that you are up to date with any amendments to our privacy practices.

Legal Framework Compliance

• We adhere to the privacy laws and regulations applicable to our operations, including GDPR, HIPAA, and CCPA. Our commitment to compliance involves:

• Regular training for our staff on compliance matters.
• Periodic audits to ensure our practices match our stated policies and legal requirements.
• Implementing safeguards that meet or exceed national and international legal requirements.

Grievance Redressal

• If you have any complaints about how we handle your data, please contact us. We aim to resolve any issues swiftly. Our grievance redressal process is structured to be accessible and effective, ensuring that any concerns about privacy or data handling are addressed promptly and respectfully.

Contact Information

• For any questions or concerns about our Privacy Policy or data handling practices, please contact us at:

• Email: contact@citywidecleaningcompany.com

Effective Date of the Policy

• This policy is effective as of January 1, 2024. This date helps you to understand from when the terms of this Privacy Policy have been in effect, allowing you to assess any changes since your last review.

Thank you for choosing Citywide Cleaning Company for your Cleaning needs. Your safety and privacy are our top priorities! We remain committed to protecting your personal information and enhancing your overall experience with our services